This page provides official support information for Sintesys Student users.
1. Support Contact
Support email: bakpk@unsil.ac.id
Privacy/data email: bakpk@unsil.ac.id
Website: https://bakpk.unsil.ac.id
Service hours: Monday-Friday, 08:00-16:00 WIB, excluding public holidays
2. Support Topics
- SSO/GAPURA login issues;
- class schedule or academic data not displayed;
- QR Code attendance or location validation issues;
- notification issues;
- data correction requests;
- privacy and data questions.
3. Information to Include
- full name and student number;
- study program;
- university email address;
- device type and app version;
- screenshot if needed;
- time of occurrence and issue description.