Sintesys Student is used to support academic services for students of Universitas Siliwangi. Some data displayed and processed in the application is official academic data and forms part of higher education administration and reporting to the Higher Education Database (PDDikti).
Under applicable higher education laws and regulations, including Law Number 12 of 2012 on Higher Education and regulations concerning the Higher Education Database and higher education quality assurance, official academic records cannot be unilaterally deleted through the application.
Important: this page provides a channel to request app access deactivation and deletion of non-academic data. It does not promise deletion of official academic records, as such data may be required or necessary to retain for legal compliance, audit, security, and higher education administration obligations.
1. Legal and Policy Basis
Data management and retention in Sintesys Student refer, among others, to:
- Law Number 12 of 2012 on Higher Education, particularly the obligations of higher education institutions in delivering higher education and the Higher Education Database;
- regulations concerning the Higher Education Database (PDDikti);
- applicable higher education quality assurance provisions;
- Law Number 27 of 2022 on Personal Data Protection;
- Google Play and Apple App Store policies that require the availability of an account/data deletion request mechanism, while still permitting data retention where needed for legal compliance, security, audit, or service obligations.
2. Data That Cannot Be Fully Deleted
The following data may continue to be retained by Universitas Siliwangi as necessary for academic administration, PDDikti reporting, quality assurance, education records, legal compliance, audit, security, and dispute resolution:
- student academic identity, including student number and student status;
- registration history and study status;
- course registration records;
- grades, GPA, transcripts, and academic history;
- class attendance records that form part of academic processes;
- graduation, degree, diploma, and official academic document records;
- security and audit logs required or necessary for compliance and system security.
3. Data That May Be Requested for Deletion or Deactivation
Users may request deletion or deactivation of application data that is not part of official academic records, including:
- device tokens for notifications;
- application login sessions;
- application preferences;
- application cache;
- supporting application data that is not part of official academic records and is not required to be retained under academic or legal obligations.
4. Application Access Deactivation
Users may request deactivation of Sintesys Student access on their device or application account. Deactivation of application access does not mean deletion of official academic records from Universitas Siliwangi systems or PDDikti.
5. Data Correction Requests
If users find inaccurate academic data, they may submit a correction request through the official service channels of Universitas Siliwangi. Data correction will be verified based on applicable academic documents and procedures.
6. How to Submit a Request
Requests may be submitted by email or through the official request form by including:
- full name;
- student number;
- campus email address;
- study program;
- request type: access deactivation, non-academic data deletion, or data correction;
- reason and supporting evidence, if required.
Privacy email: bakpk@unsil.ac.id
Request form: https://sintesys.unsil.ac.id/sintesys-student/legal/request
7. Processing Time
Universitas Siliwangi will review requests within a maximum of 14 business days after a complete request is received. A request may be rejected or partially fulfilled if the data requested for deletion must be retained for academic requirements, legal compliance, system security, audit, or higher education administration purposes.